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Frequently Asked Questions

Frequently Asked Questions2021-10-07T07:16:23-04:00

If you have questions that are not in our FAQs, please call 844-991-9900 and we will be happy to assist you. We are available 24/7.

We know patients, as well as family members, friends, and referral sources, have a lot of questions before, during, and after inpatient treatment so we have addressed many of the frequent questions.

What to bring to the hospital when checking in?2021-11-02T13:31:02-04:00

Limit your clothing to what you will need in the course of a one-week stay. Casual clothing is recommended.

Three to four changes of casual clothing without drawstrings. For example, casual pants or jeans, casual shirts, or comfortable, casual dresses. Please note that offensive or inappropriate logos will not be allowed. Laundry access is available with laundry detergent.

A supply of socks and underwear that will last between three and four days. Please do not bring tube socks or leggings.

Bring one pair of comfortable shoes without shoelaces.

A sweater or light jacket, without drawstrings.

Toiletries: Comb, brush, deodorant, toothbrush, toothpaste, and rechargeable electric razor. We provide toiletries, if needed. (No glass or aluminum containers, no mirrors, no alcohol content in any products, and no hair dryers or flat / curling irons.)

Medications: Please bring all your medications and provide a list of your current prescription and over-the-counter medications, including dosages and frequency. HBH will provide medications on our formulary only. This may not include medications prescribed for certain medical conditions.

Phone Numbers: Bring a list of important phone numbers, as you will not have immediate access to a cell phone while you are in treatment.

Please leave these items at home:

Please do not bring jewelry, money or other valuables. Wedding rings are appropriate.

Any clothing with drawstrings is prohibited: sweatpants, running shorts, hoodies, pajamas, shoes with laces, paracord jewelry or watches, etc. Belts are also not allowed on pants.

Electronic devices such as smartphones, tablets, laptop computers, radios, cell phones, alarm clocks or other items with a cord.

Your own pillow, sheets, blanket or stuffed animal. We will supply all the linens and pillows you need during your stay.

Food and drinks from outside of the hospital. You will be provided with regular meals and snacks. Any special dietary needs can be discussed with our dietician.

All of a patient’s belongings will be reviewed by a qualified staff member and recorded on a Patient Property Inventory. This list of belongings will be reviewed with the patient and the patient will need to sign this form. Hendricks Behavioral Hospital is not responsible for lost, stolen or damaged articles listed under the “Items retained by the patient” section of the form.

What should I expect from the Admission Process?2021-10-07T14:51:48-04:00

When entering the Hendricks Behavioral Hospital lobby you will be greeted and escorted to an assessment room. We will ask you to complete a few pieces of paperwork similar to a doctor’s office visit. An admission counselor will meet with you and explain the assessment and admission process, and a financial counselor will explain your benefits and how they fit with our programs.

At this time, we will complete a full psychosocial assessment, review the programs available and make a recommendation for appropriate treatment either at Hendricks Behavioral Hospital or our intensive outpatient program. If you need treatment we do not provide, we will provide community resources for you to follow up with at your convenience.

Once you sign the admission paperwork the counselor will go over which items are allowed on the unit and escort you to your treatment unit for orientation with one of our nurses. Patients will be seen by their psychiatrist and an internal medicine physician within 24 hours of admission.

Please bring:

  • Form of state or federally issued ID
  • Insurance card
  • Emergency contact information
  • List of current prescription medications
  • List of important phone numbers
  • Medical Power of Attorney or Guardianship Paperwork, if needed
  • Legal documents proving legal guardianship for a minor
What are visiting hours? What are my phone and internet privileges?2021-10-04T13:48:17-04:00


Phone privileges: Phone calls can be made and received between 8:00 a.m. and 10:00 p.m. Patients may not make or receive calls during scheduled group times. Staff will be available to help patients make and receive calls while in treatment. Calls will be limited to 10 minutes to ensure that all patients have access to the patient phones.

Internet privileges: Patients will not have access to the internet during treatment.

How do I obtain a patient ID?2021-10-04T13:44:08-04:00

Every patient is protected under the HIPAA (Health Insurance Portability and Accountability Act) law that requires us to keep our patient’s identity confidential.

The patient will be given a unique ID number when they are admitted. They will have the opportunity to give their patient ID number to whomever they choose. In the case you have not received this number please leave a message for the patient and if they are admitted to the hospital, our staff will give the patient a message that you are attempting to reach them. Receptionists will not be able to confirm if a patient is admitted to the hospital without the patient ID, but if you leave a message and the person you are trying to reach is at the hospital the message will be delivered. If the patient does not want to provide their ID, this is their right and the phone call may not be returned.

We strive to include friends, family and referral sources in the care of our patients, but we do respect the confidentiality of each patient and adhere to HIPAA laws.

If you are a referring professional attempting to contact your patient, please contact us and ask for one of our community liaisons to provide assistance.

Can I send mail, packages or flowers to my loved one?2021-10-04T13:43:38-04:00

Yes, you can send mail and packages and address it to your loved one with the patient ID number on the front. Please note, for safety reasons, all mail and packages will be opened in front of a staff member.

Flowers are also allowed on a case by case basis, but for safety reasons:

  • HBH does not allow glass or metal containers in patient living areas.
  • Flowers cannot remain on the Intensive Treatment Unit or the unit designated for adolescents.
  • We recommend flowers that do not have pollen due to potential allergies.
  • It is best to consult with your loved one’s therapist before sending flowers to a patient at HBH.
  • Thank you for your understanding, our priority is the safety and comfort of our patients.
What Kind of Therapy will I receive at Hendricks Hospital?2021-11-02T13:31:37-04:00


Hendricks Behavioral Hospital offers specialty programs. These therapy models allow the opportunity for patients with similar issues to process in a group setting under the care of a psychiatrist


Trauma focused Cognitive Behavioral Therapy

Therapy is based on working with the patient in the development and integration of knowledge, skills and process. The healing is accomplished through integration of respect for the patient, family, community, culture and religion. The patient is motivated through active therapy, assignment completion, encouragement, and motivation while supporting the patient through trauma work. Emotional responses to trauma often trigger maladaptive behaviors which may present in aggression, opposition to authority figures or other harmful behaviors. Being in a safe environment while the patient receives feedback and develops healthy coping skills is essential. Key components of therapy include psych-education, family therapy, relaxation therapy and helping the patient connect the thoughts, feelings and behaviors. The successful outcome results in the patient integrating what has been learned in treatment, how the patient relates to others and what they can expect in the future.

Cognitive Behavior Therapy

Cognitive Behavior Therapy (CBT) is a short-term, present oriented, evidenced based therapy used to treat a wide variety of psychiatric disorders and psychological problems, including but not limited to mood disorders and anxiety disorders. CBT is individually tailored in order to build a strong therapeutic alliance and emphasizes collaboration and active participation from the treatment team and the patient. CBT is a time-limited approach to therapy designed to focus on the present time. One of the core values of CBT is to teach patients how to identify, evaluate, and respond to their dysfunctional thoughts, behaviors and beliefs in order to change the individual’s thoughts, mood, and behaviors to be more functional and healthy.

Dialectical Behavioral Therapy

Dialectical Behavior Therapy (DBT) is an active, effective therapy designed to assist the patient to work through major issues and to function to the patient’s potential. DBT has been found to be successful with patients that self harm, have difficulty with relationships and can be successful when other forms of therapy have failed. DBT is a form of CBT designed to teach the patient to develop skills for coping with stress, regulate emotions and improve relationships with others. DBT includes mindfulness, interpersonal effectiveness, emotion regulation, and distress tolerance. Each of these skill sets have specific coping strategies that are taught to patients in group sessions and are then practiced to promote the transfer of skills to the patient’s everyday life. Practice is essential to DBT. The therapist supports the patient through the change process. The process emphasizes that everything is interconnected. The belief is that change is constant and inevitable. Finally therapy focuses on integration for the patient to succeed.

Cognitive Processing Therapy

CPT is a form of CBT that assists patients to recover from Post Traumatic Stress Disorder (PTSD). CPT focuses on causes and consequences of traumatic events that produce strong negative emotions that prevent the patient from accurate processing of traumatic memories and the resulting emotions from those events. Because the emotions tend to be overwhelmingly negative and very difficult to cope with, the patient tends to avoid these triggers. This avoidance ultimately blocks the recovery process. CPT incorporates trauma specific cognitive techniques designed to assist the patient with progress toward recovery. The primary focus of treatment is to assist the patient to understand the connection of the traumatic event and the maladaptive behaviors. The goal is to reduce the ongoing negative effects on the patient. Education is a critical component of the therapy. Identification of the maladaptive beliefs is essential for recovery from the traumatic experiences. Processing the trauma is necessary. Ultimately the goal is to clarify and modify cognitive disorders. The patient can then utilize newly developed skills in the road to recovery.


Medication Management — The attending psychiatrist will assess, prescribe and supervise each patient’s medication. An internal medicine or family practice provider will see the patient for a history and physical exam within 24 hours of admission.

Case Management — A therapist will be assigned to each patient to assist him/her with coordination of aftercare appointments, family and referring professionals.

Group Therapy — We provide group therapy each day with a licensed therapist. Group therapy can be a powerful experience where patients can learn how to monitor their feelings, thoughts and actions and test them in a safe environment.

Will my insurance cover my hospitalization and/or outpatient services?2021-11-02T13:32:44-04:00

Hendricks Behavioral Hospital accepts most commercial insurance, managed Medicaid and Medicare plans, Medicaid for patients under 21, Medicare and TRICARE®. To speak with a financial counselor, please call (844) 991-9900 and ask for the business office.

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